We appreciate the trust you place in New England Trading Post, and we are committed to respecting your privacy and the security of your personal information. This privacy policy, updated on January 13, 2020, describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
New England Trading Post LLC
Pepperell, MA
Phone: 978.433.2611
Email: customerservice@newenglandtradingpost.com
Information we collect
We may collect information (including name, address, telephone number, email address, device location, transaction information, credit card information and date of birth) when you:
- Place an order on our website
- Checking inventory on our website
- Return an item or make an exchange
- Inquire about our services
- Sign up for New England Trading Post email updates
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
Our website also uses third-party analytics vendors such as Google Analytics. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Using Information We Collect
At New England Trading Post, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. To do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you New England Trading Post email updates
- Identify your product and service preferences
- Customize our communications to you
- Provide information about products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
We may contract with other companies to provide certain services such as email distribution, market research, third party advertising, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than New England Trading Post.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices about Communication from New England Trading Post
We offer choices about the types of information you receive from us. If you prefer not to receive email updates from New England Trading Post you can also unsubscribe from our email updates using the link provided in each edition of the email.
Cookies and Pixel Tags
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
For example, we use cookies to:
- Remember what items are in your shopping cart
- Recognize you when you return to our website
We may also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major websites. No personally identifiable information is collected in this process.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at newenglandtradingpost.com, you may receive an email confirmation and, in most cases, an email with package tracking information.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them.
Links to Other Sites
Occasionally we provide links on our website to other sites to enhance the functionality and shopping experience. These sites operate independently of New England Trading Post and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Privacy of Children on Our website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.
Quality Assurance for Customer Service Interactions
To make sure we continue to offer the best service possible, your communication with our customer service team may be monitored for quality assurance.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.